Frequently asked visitor questions

Answers to frequently asked questions (FAQ) and the IFAT Munich visitor hotline

General questions

Do I need a visa to attend the trade fair?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

Where can I find information about my travel and accommodation?

Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.

Will I be able to use a free WiFi network at the trade fair center?

Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 200 MB. Further information on using the visitor WiFi can be found here.

Is there an official IFAT Munich newsletter?

In order to keep you informed about the latest IFAT Munich news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription application on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.

Where can I find a list of the companies that will be exhibiting?

An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor portal.

In addition, an IFAT Munich mobile app will be made available shortly before the trade fair, which will offer direct access to the exhibitor portal and will also provide you with easy access to all the information you will need during IFAT Munich.

What are the opening times for IFAT Munich?

You can find the opening times for IFAT Munich here.

Who can help me with more detailed questions?

Our IFAT Munich visitor hotline colleagues will be happy to help you.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Ticket purchase & Ticket Shop

Where can I purchase my visitor ticket?

Visitor tickets will be available in Fall 2025 for purchase here.

What different types of tickets are available and what are the entry prices?

In Fall 2025 you will find an overview of all the different ticket types and entry prices here.

How can I redeem my voucher?

You can redeem your voucher by clicking on the following link: Purchase ticket

You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

  • An up-to-date Internet browser.
  • A valid e-mail address so that we can send you your Print@home ticket.
  • Adobe Acrobat Reader for displaying the online ticket.
  • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed.

Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

Is my ticket transferable?

No, tickets containing personal details (e.g., your name) are generally not transferable.
Even multi-day tickets can be used by only one person.

Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to to have your lost ticket blocked.

How will I receive my Print@home ticket?

Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: ). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an e-mail containing my ticket?

  • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
  • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
  • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11358 or send an e-mail to .

Is it possible to cancel a ticket that has been ordered?

If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

Can I also use my entry ticket to travel on local public transport?

Yes, since IFAT Munich 2024, free use of public transport from MVV (Munich Transport & Tariff Association) has been integrated into the ticket.

Where will I find my Messe München customer profile?

The link to your customer profile is in your ticket e-mail.

Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

Why should I activate my Messe München customer profile?

  • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
  • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
  • You can also check and change your personal details.

IFAT Munich visitor hotline

Do you have questions regarding your trade-fair visit? Do not hesitate to call our visitor hotline.

Messe München GmbH
  • Visitor hotline